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# Klaviyo agrees to buy Agency's team and technology
- URL: https://www.enterprisey.com/klaviyo-agrees-to-buy-agency-s-team-and-technology/
- Published: 2026-08-05T21:45:00.000Z
- Updated: 2026-10-26T04:16:09.000Z
- Description: Klaviyo agreed to acquire the team and technology of Agency, an AI-native customer success startup. Agency co-founder and CEO Elias Torres will become Klaviyo's chief product officer.
- Author: Enterprisey Admin
- Tags: News, Acquisition, CRM

Klaviyo agreed to acquire the team and technology of Agency, an AI-native customer success startup. Agency co-founder and CEO Elias Torres will become Klaviyo's chief product officer. ([SEC (Klaviyo 8-K, Ex. 99.1)](https://www.sec.gov/Archives/edgar/data/0001835830/000183583026000039/confidentialfiscalq22026ea.htm?ref=enterprisey.com); [CMSWire (Klaviyo release)](https://www.cmswire.com/the-wire/klaviyo-strengthens-ai-capabilities-with-strategic-acquisition-of-agency-team-and-technology/?ref=enterprisey.com))

Terms were not disclosed. Torres will lead Klaviyo's agent products, including Composer and Customer Agent, and report to co-CEO Andrew Bialecki. Closing is expected in the third quarter of 2026\. ([SEC (Klaviyo 8-K, Ex. 99.1)](https://www.sec.gov/Archives/edgar/data/0001835830/000183583026000039/confidentialfiscalq22026ea.htm?ref=enterprisey.com); [CMSWire (Klaviyo release)](https://www.cmswire.com/the-wire/klaviyo-strengthens-ai-capabilities-with-strategic-acquisition-of-agency-team-and-technology/?ref=enterprisey.com))