Salesforce unveils Koa, a CRM reasoning model built on Nvidia Nemotron
Salesforce introduced Koa, its first reasoning model for CRM tasks inside Agentforce, post-trained from Nvidia's open Nemotron 3 Super on synthetic CRM scenarios rather than customer data. It is in pilots now, with US general availability expected in winter 2026.
Salesforce introduced Koa, its first reasoning model for CRM tasks inside Agentforce, post-trained from Nvidia's open Nemotron 3 Super on synthetic CRM scenarios rather than customer data. It is in pilots now, with US general availability expected in winter 2026. (Salesforce newsroom; CIO)
Salesforce says Koa matches or beats leading models on its own CRM benchmark with three times fewer errors. Pilot customers include Formula 1, Xero, UChicago Medicine and Baxter Credit Union. Salesforce controls the weights and runs the model inside its own trust boundary. (Salesforce newsroom; CIO)